LIT AXIS Support VideosUpdated a year ago

1. One of the AXIS Sensors is not connecting: 

View step by step video HERE.

• Step 1: Go to your app and click “manage devices"
• Step 2: Disconnect your “LIT AXIS” devices     
• Step 3: Try reconnecting your AXIS devices to see which device is not connecting
• Step 4: Remove battery from the non-working unit and re-insert to see if the light flashes
• Step 5: If a single red light does not flash remove the battery from the unit that was working and switch it out to the non working unit. 
• Step 6: If you switch it out and the light flashes in the unit that was initially not working then it was a faulty battery and you can email [email protected] to get a replacement battery sent out.
• Step 7: if the light does not flash when inserting the working battery then you please reach out to [email protected] for a replacement sensor

2. How to factory reset your AXIS:

View step by step video HERE.

• Step 1: Go to your app and click “manage devices”
• Step 2: Disconnect your “LIT AXIS” devices 
• Step 3: Remove battery from unit and re-insert 
• Step 4: Go to your app and click “manage devices”
• Step 5: Connect the LIT AXIS

3. How do I connect LIT AXIS to the LIT APP?

You can view a quick tutorial on how to pair your AXIS before you take class here. 

4. How come my AXIS light blinks and turns off? Is something wrong?

The AXIS is designed for a seamless experience as well it is engineered to run on a low battery mode.  So a red light will blink on each unit when the AXIS turns on for just a couple seconds then the light will turn off to conserve battery.  This does not mean that the AXIS is not connected or broken it is just in a low power mode.