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LIT AXIS Support VideosUpdated 8 months ago

1. One of the AXIS Sensors is not connecting: 

View step by step video HERE.

  • Step 1: Go to your app and click “manage devices"
  • Step 2: Disconnect your “LIT AXIS” devices     
  • Step 3: Try reconnecting your AXIS devices to see which device is not connecting
  • Step 4: Remove battery from the non-working unit and re-insert to see if the light flashes
  • Step 5: If a single red light does not flash remove the battery from the unit that was working and switch it out to the non working unit. 
  • Step 6: If you switch it out and the light flashes in the unit that was initially not working then it was a faulty battery and you can email [email protected] to get a replacement battery sent out.
  • Step 7: if the light does not flash when inserting the working battery then you please reach out to [email protected] for a replacement sensor

2. How to factory reset your AXIS:

View step by step video HERE.

  • Step 1: Go to your app and click “manage devices”
  • Step 2: Disconnect your “LIT AXIS” devices 
  • Step 3: Remove battery from unit and re-insert 
  • Step 4: Go to your app and click “manage devices”
  • Step 5: Connect the LIT AXIS

3. How do I connect LIT AXIS to the LIT APP?

You can view a quick tutorial on how to pair your AXIS before you take class here

The AXIS is designed for a seamless experience as well it is engineered to run on a low battery mode.  So a red light will blink on each unit when the AXIS turns on for just a couple seconds then the light will turn off to conserve battery.  This does not mean that the AXIS is not connected or broken it is just in a low power mode. 

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