Information about rewards and loyalty program.

<h1 data-start="139" data-end="180" id="isPasted">Shipping Policy</h1><h2 data-start="182" data-end="202" id="shipping-timeline">Shipping Timeline</h2>All&#xA0;in-stock products ship within&#xA0;7 business days of purchase. You will receive tracking information once your order has left our warehouse.Due to high demand, certain sauna models may be on backorder. For the most accurate lead times, please contact us at&#xA0;<a data-start="473" data-end="491" rel="noopener" style=" text-decoration: underline rgba(15, 15, 15, 0.35);">info@litmethod.com&#xA0;</a>prior to purchase.<hr data-start="514" data-end="517"><h1 data-start="519" data-end="545" id="outdoor-sauna-deliveries">Outdoor Sauna Deliveries</h1>Our outdoor sauna models require a more involved installation than indoor units and require&#xA0;at least 2 people present to receive delivery.<h3 data-start="691" data-end="722" id="important-delivery-details">Important Delivery Details:</h3><ul data-start="724" data-end="1063"><li data-start="724" data-end="800">All freight deliveries are&#xA0;curbside only and arrive on a large pallet.</li><li data-start="801" data-end="878">The freight carrier will unload the pallet from the truck using a liftgate.</li><li data-start="879" data-end="958">The carrier will&#xA0;not move the pallet into your driveway, garage, or home.</li><li data-start="959" data-end="1063">You are responsible for transporting the sauna components from the curb to your installation location.</li></ul>We recommend having at least&#xA0;2 helpers and a&#xA0;dolly or flat cart available at the time of delivery.Once received, do&#xA0;not leave your crate exposed to the elements. Water intrusion can severely damage the product and void claims.<hr data-start="1300" data-end="1303"><h1 data-start="1305" data-end="1331" id="inspecting-your-shipment">Inspecting Your Shipment</h1>Shipping damage is rare but must be handled properly if it occurs.<h3 data-start="1401" data-end="1419" id="visible-damage">Visible Damage</h3>If you notice dents, punctures, crushing, or external damage:<ul data-start="1484" data-end="1639"><li data-start="1484" data-end="1555">Clearly note the damage on the&#xA0;delivery receipt (Bill of Lading).</li><li data-start="1556" data-end="1590">Be specific in your description.</li><li data-start="1591" data-end="1639">The driver must sign acknowledging the damage.</li></ul><hr data-start="1641" data-end="1644"><h3 data-start="1646" data-end="1666" id="concealed-damage">Concealed Damage</h3>Damage not visible at delivery is considered concealed damage.<ul data-start="1732" data-end="1943"><li data-start="1732" data-end="1800">Open and inspect all boxes within&#xA0;5 business days of delivery.</li><li data-start="1801" data-end="1833">Retain all original packaging.</li><li data-start="1834" data-end="1943">If the driver cannot wait while you inspect, write&#xA0;&#x201C;Possible Concealed Damage&#x201D; on the delivery receipt.</li></ul>Failure to document or report damage within 5 business days may impact claim eligibility.Contact&#xA0;<a data-start="2046" data-end="2064" rel="noopener" style=" text-decoration: underline rgba(15, 15, 15, 0.35);">info@litmethod.com&#xA0;</a>immediately for claim instructions.<hr data-start="2104" data-end="2107"><h1 data-start="2109" data-end="2133" id="receiving-instructions">Receiving Instructions</h1><ul data-start="2135" data-end="2412"><li data-start="2135" data-end="2204">Shipments may consist of multiple boxes secured to a single pallet.</li><li data-start="2205" data-end="2279">Delivery includes liftgate service and a scheduled delivery appointment.</li><li data-start="2280" data-end="2325">Carefully inspect packaging before signing.</li><li data-start="2326" data-end="2412">If boxes appear dropped or compromised, attempt to inspect before the driver leaves.</li></ul><hr data-start="2414" data-end="2417"><h1 data-start="2419" data-end="2448" id="refusing-a-freight-shipment">Refusing a Freight Shipment</h1>If your shipment arrives significantly damaged and unusable, contact&#xA0;<a data-start="2521" data-end="2539" rel="noopener" style=" text-decoration: underline rgba(15, 15, 15, 0.35);">info@litmethod.com&#xA0;</a>before refusing delivery.Unauthorized refusals may be treated as a return and subject to restocking and freight charges.<hr data-start="2666" data-end="2669"><h1 data-start="2671" data-end="2693" id="freight-carrier-fees">Freight Carrier Fees</h1><ul data-start="2695" data-end="3029"><li data-start="2695" data-end="2727">Delivery is&#xA0;curbside only.</li><li data-start="2728" data-end="2830">Additional services requested (inside delivery, redelivery, etc.) are the customer&#x2019;s responsibility.</li><li data-start="2831" data-end="2917">Missed appointments may result in storage or redelivery fees billed to the customer.</li><li data-start="2918" data-end="3029">If the carrier cannot reach you to schedule delivery, any resulting fees will be charged to the card on file.</li></ul><hr data-start="3031" data-end="3034">LIT Method is committed to delivering a seamless experience from purchase to installation. We strongly encourage customers to prepare for freight delivery in advance to ensure a smooth and successful install.

Shipping Information

At LIT, we’re committed to ensuring your satisfaction. Please review our return and cancellation policies below for each product category. Order Changes:. Orders may be modified or canceled on the same day they are placed, during our normal business

<h2 data-start="249" data-end="273" id="isPasted">LIT Return &#xA0;&amp; Cancellation Policy</h2>At LIT, we&#x2019;re committed to ensuring your satisfaction. Please review our return and cancellation policies below for each product category.<hr data-end="418" data-start="415"><h3 data-end="462" data-start="420" id="cancellation-policy-forcold-plunges-chillers-saunas-and-red-light">Cancellation Policy for&#xA0;Cold Plunges, Chillers, Saunas and Red light.</h3>Order Changes:Orders may be modified or canceled on the same day they are placed, during our normal business hours.Order Cancellations:<ul data-end="1832" data-start="1580"><li data-end="1709" data-start="1580">Orders for in-stock items may be canceled within one (1) business day of purchase and are subject to a 25% restocking fee if the product has not already shipped.After this one-day window, the order is considered processed for shipment and will fall under our standard Return Policy outlined below.We encourage all customers to carefully review their order details prior to completing their purchase.If a shipment delivered by a commercial freight carrier is refused for any reason other than confirmed damage or carrier error, the order will be treated as a return and processed in accordance with our standard Return Policy.</li><li data-end="1832" data-start="1710">Once your order has shipped, it is&#xA0;no longer eligible for cancellation and falls under the standard return policy.</li></ul><h3 data-end="462" data-start="420" id="return-policy-for-cold-plunges-chillers-saunas-and-red-light">Return Policy for Cold Plunges, Chillers, Saunas and Red light&#xA0;</h3>Return Eligibility<ul data-end="823" data-start="487"><li data-end="599" data-start="487">Returns are accepted within 30 days of delivery only for products that are unused, unassembled, and in their original, unopened packaging; a 25% restocking fee plus outbound and inbound shipping costs will be deducted from the refund.</li><li data-end="695" data-start="600">For health, safety, and quality assurance reasons, uncrated, assembled, installed, filled, or used saunas and cold plunges are non-returnable under any circumstances.</li><li data-end="823" data-start="696">Custom, made-to-order saunas, private label units, and non-standard or special-order models are final sale and non-refundable.</li><li data-end="823" data-start="696">We strongly encourage customers to confirm sizing, electrical requirements, and placement prior to purchase.</li></ul>Bundled Purchases<ul data-end="1542" data-start="1339"><li data-end="1460" data-start="1339">If you purchased a&#xA0;bundle (e.g., Cold Plunge + Chiller or Cold Plunge+ Sauna), individual components&#xA0;cannot be returned separately.</li><li data-end="1542" data-start="1461">The&#xA0;entire bundle must be returned in its original condition and packaging.</li></ul> <h3 data-end="3203" data-start="3171" id="accessories--exclusions">Accessories &amp; Exclusions</h3>The following items are&#xA0;non-returnable once opened, used, or marked down for sale:<ul data-end="3399" data-start="3291"><li data-end="3363" data-start="3315">Filters, cold plunge accessories</li></ul>All accessory sales are final.<hr data-end="1837" data-start="1834"><h3 data-end="1867" data-start="1839" id="sauna-installation-and-electrical">Sauna Installation and electrical</h3>Proper installation is required to maintain eligibility for returns and warranty support. 1. Certified Electrician Requirement for 240V Sauna&#xA0;To ensure the unit operates safely and meets national electrical code standards:<ul data-end="1058" data-start="687"><li data-end="799" data-start="687">All electrical connections for the Titan Sauna must be performed by a licensed or certified electrician.</li><li data-end="978" data-start="800">Proof of professional installation (invoice, electrical permit, or electrician&#x2019;s certification)&#xA0;may be required to approve any return, or warranty claim.</li><li data-end="1058" data-start="979">Failure to use a certified electrician will void eligibility for returns.</li></ul>&#xA0;<h3 data-end="1867" data-start="1839" id="lit-exercise-equipment-rowers-reformers-resistance-bands">LIT Exercise Equipment (Rowers, Reformers, Resistance bands)</h3>Return Policy<ul data-end="2354" data-start="1887"><li data-end="1948" data-start="1887">Returns are accepted within 30 days of delivery only for products that are unused, unassembled, and in their original, unopened packaging; a 25% restocking fee plus outbound and inbound shipping costs will be deducted from the refund.</li></ul>Cancellation Policy<ul data-end="2564" data-start="2380"><li data-end="2465" data-start="2380">Orders cancelled&#xA0;after processing are subject to a&#xA0;$100 cancellation fee.</li><li data-end="2564" data-start="2466">If your order has shipped, you will not be refunded for shipping or delivery charges.</li></ul><hr data-end="2569" data-start="2566"><h3 data-end="3615" data-start="3583" id> </h3><h3 data-end="3615" data-start="3583" id="how-to-initiate-a-return">How to Initiate a Return</h3><ol data-end="3920" data-start="3616"><li data-end="3683" data-start="3616">Contact&#xA0;<a rel="noopener" data-end="3647" data-start="3629">info@litmethod.com</a> to request your&#xA0;RMA number.</li><li data-end="3742" data-start="3684">Carefully repackage your product in its original box.</li><li data-end="3801" data-start="3743">Ship your return to the address provided by our team.</li><li data-end="3920" data-start="3802">Once received and inspected, your refund will be issued to your original payment method within&#xA0;21 business days.</li></ol>

Order + Delivery

Shipping Information

Returns Policy