Information about rewards and loyalty program.

<h1 data-start="139" data-end="180" id="isPasted">Shipping Policy</h1><h2 data-start="182" data-end="202" id="shipping-timeline">Shipping Timeline</h2><p data-start="204" data-end="352">All&#xA0;<strong data-start="208" data-end="229">in-stock products</strong> ship within&#xA0;<strong data-start="242" data-end="261">7 business days</strong> of purchase. You will receive tracking information once your order has left our warehouse.</p><p data-start="354" data-end="512">Due to high demand, certain sauna models may be on backorder. For the most accurate lead times, please contact us at&#xA0;<strong data-start="471" data-end="493"><a data-start="473" data-end="491" rel="noopener" style=" text-decoration: underline rgba(15, 15, 15, 0.35);">info@litmethod.com&#xA0;</a></strong>prior to purchase.</p><hr data-start="514" data-end="517"><h1 data-start="519" data-end="545" id="outdoor-sauna-deliveries">Outdoor Sauna Deliveries</h1><p data-start="547" data-end="689">Our outdoor sauna models require a more involved installation than indoor units and require&#xA0;<strong data-start="639" data-end="660">at least 2 people</strong> present to receive delivery.</p><h3 data-start="691" data-end="722" id="important-delivery-details">Important Delivery Details:</h3><ul data-start="724" data-end="1063"><li data-start="724" data-end="800"><p data-start="726" data-end="800">All freight deliveries are&#xA0;<strong data-start="753" data-end="770">curbside only</strong> and arrive on a large pallet.</p></li><li data-start="801" data-end="878"><p data-start="803" data-end="878">The freight carrier will unload the pallet from the truck using a liftgate.</p></li><li data-start="879" data-end="958"><p data-start="881" data-end="958">The carrier will&#xA0;<strong data-start="898" data-end="905">not</strong> move the pallet into your driveway, garage, or home.</p></li><li data-start="959" data-end="1063"><p data-start="961" data-end="1063">You are responsible for transporting the sauna components from the curb to your installation location.</p></li></ul><p data-start="1065" data-end="1164">We recommend having at least&#xA0;<strong data-start="1085" data-end="1100">2 helpers</strong> and a&#xA0;<strong data-start="1107" data-end="1129">dolly or flat cart</strong> available at the time of delivery.</p><p data-start="1166" data-end="1298">Once received, do&#xA0;<strong data-start="1184" data-end="1191">not</strong> leave your crate exposed to the elements. Water intrusion can severely damage the product and void claims.</p><hr data-start="1300" data-end="1303"><h1 data-start="1305" data-end="1331" id="inspecting-your-shipment">Inspecting Your Shipment</h1><p data-start="1333" data-end="1399">Shipping damage is rare but must be handled properly if it occurs.</p><h3 data-start="1401" data-end="1419" id="visible-damage">Visible Damage</h3><p data-start="1421" data-end="1482">If you notice dents, punctures, crushing, or external damage:</p><ul data-start="1484" data-end="1639"><li data-start="1484" data-end="1555"><p data-start="1486" data-end="1555">Clearly note the damage on the&#xA0;<strong data-start="1517" data-end="1554">delivery receipt (Bill of Lading)</strong>.</p></li><li data-start="1556" data-end="1590"><p data-start="1558" data-end="1590">Be specific in your description.</p></li><li data-start="1591" data-end="1639"><p data-start="1593" data-end="1639">The driver must sign acknowledging the damage.</p></li></ul><hr data-start="1641" data-end="1644"><h3 data-start="1646" data-end="1666" id="concealed-damage">Concealed Damage</h3><p data-start="1668" data-end="1730">Damage not visible at delivery is considered concealed damage.</p><ul data-start="1732" data-end="1943"><li data-start="1732" data-end="1800"><p data-start="1734" data-end="1800">Open and inspect all boxes within&#xA0;<strong data-start="1768" data-end="1787">5 business days</strong> of delivery.</p></li><li data-start="1801" data-end="1833"><p data-start="1803" data-end="1833">Retain all original packaging.</p></li><li data-start="1834" data-end="1943"><p data-start="1836" data-end="1943">If the driver cannot wait while you inspect, write&#xA0;<strong data-start="1887" data-end="1918">&#x201C;Possible Concealed Damage&#x201D;</strong> on the delivery receipt.</p></li></ul><p data-start="1945" data-end="2034">Failure to document or report damage within 5 business days may impact claim eligibility.</p><p data-start="2036" data-end="2102">Contact&#xA0;<strong data-start="2044" data-end="2066"><a data-start="2046" data-end="2064" rel="noopener" style=" text-decoration: underline rgba(15, 15, 15, 0.35);">info@litmethod.com&#xA0;</a></strong>immediately for claim instructions.</p><hr data-start="2104" data-end="2107"><h1 data-start="2109" data-end="2133" id="receiving-instructions">Receiving Instructions</h1><ul data-start="2135" data-end="2412"><li data-start="2135" data-end="2204"><p data-start="2137" data-end="2204">Shipments may consist of multiple boxes secured to a single pallet.</p></li><li data-start="2205" data-end="2279"><p data-start="2207" data-end="2279">Delivery includes liftgate service and a scheduled delivery appointment.</p></li><li data-start="2280" data-end="2325"><p data-start="2282" data-end="2325">Carefully inspect packaging before signing.</p></li><li data-start="2326" data-end="2412"><p data-start="2328" data-end="2412">If boxes appear dropped or compromised, attempt to inspect before the driver leaves.</p></li></ul><hr data-start="2414" data-end="2417"><h1 data-start="2419" data-end="2448" id="refusing-a-freight-shipment">Refusing a Freight Shipment</h1><p data-start="2450" data-end="2567">If your shipment arrives significantly damaged and unusable, contact&#xA0;<strong data-start="2519" data-end="2541"><a data-start="2521" data-end="2539" rel="noopener" style=" text-decoration: underline rgba(15, 15, 15, 0.35);">info@litmethod.com&#xA0;</a></strong>before refusing delivery.</p><p data-start="2569" data-end="2664">Unauthorized refusals may be treated as a return and subject to restocking and freight charges.</p><hr data-start="2666" data-end="2669"><h1 data-start="2671" data-end="2693" id="freight-carrier-fees">Freight Carrier Fees</h1><ul data-start="2695" data-end="3029"><li data-start="2695" data-end="2727"><p data-start="2697" data-end="2727">Delivery is&#xA0;<strong data-start="2709" data-end="2726">curbside only</strong>.</p></li><li data-start="2728" data-end="2830"><p data-start="2730" data-end="2830">Additional services requested (inside delivery, redelivery, etc.) are the customer&#x2019;s responsibility.</p></li><li data-start="2831" data-end="2917"><p data-start="2833" data-end="2917">Missed appointments may result in storage or redelivery fees billed to the customer.</p></li><li data-start="2918" data-end="3029"><p data-start="2920" data-end="3029">If the carrier cannot reach you to schedule delivery, any resulting fees will be charged to the card on file.</p></li></ul><hr data-start="3031" data-end="3034"><p data-start="3036" data-end="3244">LIT Method is committed to delivering a seamless experience from purchase to installation. We strongly encourage customers to prepare for freight delivery in advance to ensure a smooth and successful install.</p>

Shipping Information

If you have any questions related to support or sales you can contact us here!

Home 

LIT Method

Track your order or Check on your Delivery Status.

Order + Delivery

LIT Chiller's Instruction Manual

Changing Filters

Cold Plunge Water Maintenance

Phantom 1HP Chiller Troubleshooting videos

SLIMX Troubleshooting & Manual

Cold Plunge + Chiller

Instruction Manuals

Saunas

Training Equipment Warranty

Getting Started

How to Install The Rowing Sensor

User Manual

My Strength Machine will not connect to the app

LIT Strength Machine Warranty

LIT Strength Machine

How to Connect AXIS

How to use the AXIS Universal Anchor

LIT AXIS Support Videos

AXIS Warranty

LIT AXIS

Training Equipment

Managing Your OnDemand Membership

How to Stream LIT to a TV

LIT APP Support Videos

How do I share my metrics on social?

How to Connect Apple Watch to your LIT App

OnDemand APP Support

Financing + Payments

Gift cards

Military, Frontline, Teacher Discounts

Account

Contact us

Company