Information about rewards and loyalty program.

Check your order status:You can check on your order status <a href="https://litmethod1l.aftership.com">here</a>.Where do you deliver to?For our cold plunge and saunas we ship within the USA.For our smaller training equipment we ship to the following USA, Canada, UK, Australia, Europe, Germany, and Mexico.&#xA0;For the LIT Strength Machine we ship to USA and Canada.Can I schedule a later date for my item to ship?Yes, please just email info@litmethod.com to initiate a later deliver/ship date.&#xA0;

Shipping Information

At LIT, we’re committed to ensuring your satisfaction. Please review our return and cancellation policies below for each product category. Return Eligibility. All returns must be pre-approved with a Return Merchandise Authorization (RMA) number issue

<h2 data-start="249" data-end="273" id="isPasted">LIT Return Policy</h2>At LIT, we&#x2019;re committed to ensuring your satisfaction. Please review our return and cancellation policies below for each product category.<hr data-start="415" data-end="418"><h3 data-start="420" data-end="462" id="cold-plunges-chillers-and-saunas">Cold Plunges, Chillers, and Saunas</h3>Return Eligibility<ul data-start="487" data-end="823"><li data-start="487" data-end="599">All returns must be pre-approved with a Return Merchandise Authorization (RMA) number issued by LIT.</li><li data-start="600" data-end="695">Products must be in new, unused condition and returned in their original packaging.</li><li data-start="696" data-end="823">LIT reserves the right to refuse or reduce refunds if items are returned damaged or not in compliance with this policy.</li></ul>Restocking &amp; Shipping Fees<ul data-start="856" data-end="1315"><li data-start="856" data-end="1109">All cancelled or returned orders are subject to the following:<ul data-start="925" data-end="1109"><li data-start="925" data-end="988">A 20% restocking fee based on the total purchase price.</li><li data-start="991" data-end="1057">All shipping costs, including outbound and return freight.</li><li data-start="1060" data-end="1109">Any applicable storage or rerouting fees.</li></ul></li><li data-start="1110" data-end="1171">Orders must be cancelled within 24 hours of purchase.</li><li data-start="1172" data-end="1233">Returns must be initiated within 30 days of delivery.</li><li data-start="1234" data-end="1315">Refunds are processed within 7&#xA0;business days after inspection and approval.</li></ul>Bundled Purchases<ul data-start="1339" data-end="1542"><li data-start="1339" data-end="1460">If you purchased a bundle (e.g., Cold Plunge + Chiller), individual components cannot be returned separately.</li><li data-start="1461" data-end="1542">The entire bundle must be returned in its original condition and packaging.</li></ul> <h3 data-start="3171" data-end="3203" id="isPasted">Accessories &amp; Exclusions</h3>The following items are non-returnable once opened, used, or marked down for sale:<ul data-start="3291" data-end="3399"><li data-start="3315" data-end="3363">Filters, cold plunge accessories</li></ul>All accessory sales are final. If you receive a defective item, please email <a data-start="3486" data-end="3504" rel="noopener">info@litmethod.com</a> with your name, order number, photos, and a description of the issue. <hr data-start="1544" data-end="1547"><h3 data-start="1549" data-end="1579" id="preorder-cancellations">Preorder Cancellations</h3><ul data-start="1580" data-end="1832"><li data-start="1580" data-end="1709">Preorders may be cancelled any time before shipment, subject to a 15% cancellation fee to cover administrative costs.</li><li data-start="1710" data-end="1832">Once your order has shipped, it is no longer eligible for cancellation and falls under the standard return policy.</li></ul><hr data-start="1834" data-end="1837"><h3 data-start="1839" data-end="1867" id> </h3><h3 data-start="1839" data-end="1867" id="lit-strength-machine">LIT Strength Machine</h3>Return Policy<ul data-start="1887" data-end="2354"><li data-start="1887" data-end="1948">Returns must be initiated within 30 days of delivery.</li><li data-start="1949" data-end="2014">Refunds exclude shipping, delivery, or installation fees.</li><li data-start="2015" data-end="2088">Additional return shipping fees will be deducted from the refund.</li><li data-start="2089" data-end="2197">Products showing damage, missing parts, or misuse may be denied or subject to extra restocking fees.</li><li data-start="2198" data-end="2265">Items must be returned in original condition and packaging.</li><li data-start="2266" data-end="2354">Any damage upon delivery must be reported within 48 hours to our support team.</li></ul>Cancellation Policy<ul data-start="2380" data-end="2564"><li data-start="2380" data-end="2465">Orders cancelled after processing are subject to a $100 cancellation fee.</li><li data-start="2466" data-end="2564">If your Strength Machine has shipped, you will not be refunded for shipping or delivery charges.</li></ul><hr data-start="2566" data-end="2569"><h3 data-start="2571" data-end="2587" id="-1"> </h3><h3 data-start="2571" data-end="2587" id="lit-axis">LIT AXIS</h3>Return Policy<ul data-start="2607" data-end="2988"><li data-start="2607" data-end="2685">Returns accepted within 30 days of delivery with a valid order number.</li><li data-start="2686" data-end="2753">Items must be returned in original condition and packaging.</li><li data-start="2754" data-end="2788">Refunds exclude shipping fees.</li><li data-start="2789" data-end="2895">Products returned damaged, missing parts, or showing misuse may be denied or charged a restocking fee.</li><li data-start="2896" data-end="2988">Returns must be shipped securely in a box; we recommend retaining your original packaging.</li></ul>Cancellation Policy<ul data-start="3014" data-end="3164"><li data-start="3014" data-end="3080">You may cancel your AXIS order any time prior to shipment.</li><li data-start="3081" data-end="3164">If your order has already shipped, it will fall under the standard return policy.</li></ul><hr data-start="3578" data-end="3581"><h3 data-start="3583" data-end="3615" id="-2"> </h3><h3 data-start="3583" data-end="3615" id="how-to-initiate-a-return">How to Initiate a Return</h3><ol data-start="3616" data-end="3920"><li data-start="3616" data-end="3683">Contact <a data-start="3629" data-end="3647" rel="noopener">info@litmethod.com</a> to request your RMA number.</li><li data-start="3684" data-end="3742">Carefully repackage your product in its original box.</li><li data-start="3743" data-end="3801">Ship your return to the address provided by our team.</li><li data-start="3802" data-end="3920">Once received and inspected, your refund will be issued to your original payment method within 5 business days.</li></ol>

Order + Delivery

Shipping Information

Returns Policy